Delivery Information

We offer different rates of delivery based on:

  • What you order
  • How much your order costs
  • Where you are based
Check out our simple chart below to see which postage band applies to your order. And don't worry, our system automatically chooses the cheapest postage available for your order.

Please note your shipping charges cannot be calculated (or shown in your basket) until you have registered and logged in, because only then do we know where your order is going to be sent to. Until then you can view a summary of our rates below.


Item Sizes

Our items are all classified in the following way.
Small items include; rolls or ribbon, butterflies, place cards, favours etc.
Medium items include; guest books, small bird cages, gifts, sweets etc.
Large items include; bulky and fragile items like glass or trees.
If your order has all small items, then its classified as a small order. If its all medium items, then its a medium order and all large items a large order. Each item on the site shows what size the item is, then just see below to calculate its cost. Don't worry though this is all done automatically at the checkout for you.

Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.

If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.

We visit our Click & Collect partners once a week on the day shown at each location, so may have to wait up until a week for your order to reach its collection point.

Location Delivery Day Address Opening Times
Birmingham Tuesday
  Units 20-21 Gravelly Industrial Park
Birmingham
West Midlands, B24 8HZ
Mon-Fri 5am-3pm
Sat 5am-12
Bournemouth Thursday
  Whittingtons Station Approach
Boscombe
Bournemouth, BH1 4NB
Mon-Fri 8am-4pm
Sat 8am-12
Leicester Tuesday
  90 Commercial Square
Freemans Common
Leicester, LE2 7SR
Mon-Fri 6am-4pm
Sat 6am-2pm
Sun 10am-2pm
Norwich Thursday
  7 Frensham Road
Sweet Briar Industrial Estate
Norwich, NR3 2BT
Mon-Fri 9am-5pm
Sat 9am-13pm
Sun 10am-2pm
Nottingham Wednesday
  Victoria Parkway
Netherfield
Nottingham, NG4 2PA
Mon-Fri 9am-5pm
Sat&Sun 10am-4pm
Rothley, Leicestershire Every Day
  UK Shopping Mall
Loughborough Road
Rothley, LE7 7NL
Mon-Fri 9am-5pm
Sheffield Wednesday
  South Yorks Produce Centre
Parkway Drive
Sheffield, S9 4WN
Mon-Fri 5am-3pm
Sat 5am-12:30pm
Sun 10am-2pm
Waltham Cross Wednesday
  Eleanor Trade Centre
Trust Road
Waltham Cross
Hertfordshire, EN8 7HF
Mon-Fri 7am-5pm
Sat 8am-2pm
Sun 10am-3pm
Please note we cannot guarantee a delivery time frame for collection orders. If you want to know the quickest time to receive an order at your local depot, please phone

Standard

This is our standard delivery service, and typically takes 5-7 working days though can be quicker. If you want a quicker delivery please use our express service

Type of Goods / Order Value Cost
Small items £3.95
Small & Medium items £5.50
All items (S, M & L) £8.99
Order value over £100 Free Delivery

Express Delivery

Order up until 2pm for next working day delivery.

Type of Goods / Order Value Cost
Order value less than £100 £10.99
Order value less than £200 £7.99
Order value over £200 Free Urgent Delivery

Weekend Delivery

Our weekend delivery service is only available in England & Wales. We can also only offer weekend delivery for orders delivered by courier. For large orders and those delivered by pallet we offer weekend deliveries by quotation only.

You can choose whether you would like a Saturday or Sunday delivery at checkout. Typically Saturday deliveries happen between the hours of 8am and 12noon and Sunday deliveries are between 8am and 6pm. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.

Type of Goods / Order Value Cost
Orders under £200. £14.99
Orders over £200 By quotation only

Lead times may vary, but can typically take 7 working days.
UK Mainland Islands include the Isle of Man & Isle of Scilly.

Type of Goods / Order Value Cost
Small items. Any number of small items which are not fragile or heavy. This excludes items such as glassware, candelabras, stones and wires. £9.00
Orders under £300 £19.99
Orders over £300 Free Delivery

For European destinations afield we can offer a delivery service for any non glass and non fragile items. This service is quoted and delivery costs passed on directly based on the number of boxes required to send the order or pallet size if needs be. Please note we cannot insure any European deliveries for loss or damage.

Below are listed the sample prices that we charge per box (including VAT). If you are a company with a registered VAT number in the EU we can refund the VAT but you must provide us with the VAT number before ordering. Our boxes are quite large and take up to 30kg in weight so most orders fit in 1 single box.

If you want to place an order for European delivery please contact us before hand and we can try and estimate the number of boxes it will take to fulfill your order and likely costs. We cannot provide a full cost until the order has been placed and boxed up however. You can register & place your order on our website and you will be charged the price for 1 single box. If more boxes & additional payment is required we will contact you.

Channel Islands & European

Countries Cost Per Parcel
(inc VAT)
Ireland, Germany, Belgium, Luxembourg, Netherlands £8.99
Channel Islands & France £9.99
Austria, Denmark & Switzerland* £13.50
Czech Republic, Italy, Slovakia & Spain £15.95
Estonia, Finland, Hungry, Poland, Portugal, Sweden, Slovenia, Bosnia-Herzgovina* & Bulgaria £24.99
Croatia, Greece, Latvia, Lithuania, Montenegro, Norway*, Romania & Serbia* £36.00

* Please note that a £25 custom charge is applicable on these countries

Other EU destinations & Worldwide

For all other destinations not listed, please contact our sales office for further information.


Pre-Ordering

If your order contains an item that is on pre-order, the full order will be placed on backordered and shipped once all the stock is available. If you require separate deliveries you must submit two separate orders.

Ordering Glass

If you are ordering glass items for your wedding please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit. Whilst we are always happy to replace damaged items free of charge, please bear with us and allow reasonable time for us to issue a replacement.

Delivery Guidelines

In the majority of cases your delivery will require a signature. If you are not home when delivery is made a calling card will be left allowing you to re-arrange the delivery for a more appropriate time. Unfortunately we cannot leave goods unattended.
Delivery will be made on a weekday between 8am and 6pm, unless a Saturday or Timed Delivery method is chosen.
Your delivery is insured for any loss or damage, however the time guidelines we quote on services is only an estimation and we do not guarantee delivery within this time period.