Unwanted Items

If you have ordered goods in error or no longer require the goods that you have ordered you are welcome to return them to us for a refund.

Returns Policy

To be eligible for a return credit:

All claims for returns must be made within 7 days of receipt of goods
If a claim is authorised the goods must be returned within 10 working days
Goods must be unused and in a resaleable condition
If you are sending back glass, ensure that you have adequate insurance for shipping glassware
You must include returns documentation with your parcel so that we can identify it. This will be made available once a member of staff has reviewed your request.

Please note that we cannot use our own courier to collect unwanted goods

To Return Items

To return goods to us you must first notify us that you wish to return them. Once you have done this we will provide you with the address to return the goods to, and also some documentation to include with your parcel.

Please do not send returned items to the address listed on our contact page, as all parcels will be refused at this address, and returned to sender.

You must obtain the correct returns address from us before returing an item.