Severe Delays - Up to 21 Days
In response to advice from the Government and Public Health England we are currently still open and taking orders, however In order to maintain social distancing our office staff are working from home with a reduced staff. Currently our phone lines are not operational and we encourage any enquiries to be directed to our email or contact forms which are being staff on reduced shifts and subject to delays.
Our warehouse is still operational and staffed with a skeleton crew. We've implemented a number of measures to maintain social distancing, increase hand washing and split up shifts to help reduce any chances of contracting the virus. However we do have a limited number of staff working in our warehouse meaning we have a severe delay in getting parcels out to customers. We apologise for this and are working in every way possible to continue the service.
We are also receiving daily updates from our delivery partners DPD & Translink both of whom have numerous contingency plans and operational changes to make sure they can still provide a full service. DPD & Translink are operating a contactless delivery service which means you do not have to sign for a delivery, however we strongly suggest you check over the order whilst the delivery driver is still present and report and issues.
At the moment are still offering our Standard Service however we cannot offer our Next Day service.
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