Delivery Information
Your final delivery charge will be calculated during the checkout process and is dependent on a number of factors including your location, order value and the type of products ordered. The following page provides information on the different delivery options that we are able to offer
- Free Delivery available on all Orders over £100
- We offer free delivery on orders with a value of £100 or more to the UK mainland.
- These charges are for the UK mainland only. For charges to other areas including Northern Ireland, Ireland and offshore islands please see below.
- Available when selecting the standard delivery / free delivery option during checkout. Standard delivery to the UK mainland usually takes 5-7 working days.
Click and Collect
Orders can be collected free of charge from our North Leicester Distribution Centre or Click & Collect Partners.
If you would like to Click & Collect your order just place you order online and select collection from the relevant location when you are checking out.
We currently offer Click & Collect from the following locations but more are coming soon.
Standard Delivery
Includes areas in England, Scotland and Wales. Excludes all offshore islands, Scottish Highlands, Northern Ireland & EU Destinations.
| Cart Contents | Delivery Charge |
|---|---|
|
Cart contains a small sized items. Eg. pins, balloons, confetti etc. Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam. |
£3.95 |
|
Cart contains medium sized items. E.g. ribbons, books, floral sundries, bags etc. Excludes bulky items, fragile items and heavy items such as glassware, stones, living vases, floral foam. |
£5.50 |
| Glassware, Fragile Items, Bulky Items, Heavy Items, Floral Foam | £8.99 |
Express Delivery
Available in England, Wales & Lower areas of Scotland. Express orders are typically dispatched on the same day (if ordered before our cut off time of 1pm) on an overnight delivery. Your delivery date will be shown during the checkout.
Excludes bank holidays, some scottish deliveries may take longer than 24 hours to deliver
| Order Value | Delivery Charge |
|---|---|
| Orders under £80 | £10.98 |
| Orders under £180 | £9.00 |
| Order over £180 | Free |
Weekend Delivery
Our weekend delivery service is only available in England & Wales. We can also only offer weekend delivery for orders delivered by courier. For large orders and those delivered by pallet we offer weekend deliveries by quotation only.
You can choose whether you would like a Saturday or Sunday delivery at checkout. Typically Saturday deliveries happen between the hours of 8am and 12noon and Sunday deliveries are between 8am and 6pm. Please note that weekend deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.
| Order Value | Delivery Charge |
|---|---|
| Less than £216 | £14.99 |
| More than £216 | Weekend Delivery Unavailable |
UK Islands & Ireland
This section includes delivery to Northern Ireland, Republic of Ireland & all UK Islands (Wight, Man, Scilly, Scottish Isles etc.) as well as Jersey, Guernsey & other channel islands. Deliveries typically take 5-7 working days for these areas and we cannot offer a next day service.
| Order Value | Delivery Charge |
|---|---|
| Less than £300 | £36.00 |
| More than £300 | £19.99 |
European & International Delivery
We can ship to a select number of European & International locations. Costs for this vary and are quoted on a per box basis. If you would like further information on the costs associated with our country please call our offices.
Please note that European & International shipments are not insured or guaranteed and we do not cover any damages.
Shipping of Glass Items
If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.
We are always happy to replace damaged items free of charge, but you must ensure that you give us reasonable chance to do this.
Signing for your order
All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.
If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.