Delivery Information
Your final delivery charge will be calculated during the checkout process and is dependent on a number of factors including your location, order value and the type of products ordered. The following page provides information on the different delivery options that we are able to offer
- Free Delivery available on all Orders over £100
- We offer free delivery on orders with a value of £100 or more to the UK mainland.
- These charges are for the UK mainland only. For charges to other areas including Northern Ireland, Ireland and offshore islands please see below.
- Available when selecting the standard delivery / free delivery option during checkout. Standard delivery to the UK mainland usually takes 5-10 working days.
Click and Collect
Unfortunately we are unable to offer Click & Collect with our retail partner stores during this time. We can only offer collections from our North Leicester Distribution Centre.
UK Shopping MallLoughborough Road
Rothley, LE7 7NL
Standard Delivery
Includes areas in England, Scotland and Wales. Excludes all offshore islands, Scottish Highlands, Northern Ireland & EU Destinations.
| Cart Contents | Delivery Charge |
|---|---|
|
Our small items rate for items that typically fit in the post This is for any non fragile item we consider small enough to fit in the post or by small carrier. |
£3.95 |
|
Our standard rate for the vast majority of items. This includes fragile & non-fragile item but excludes some very large items detailed below. |
£5.99 |
|
Only for very large or irregular shaped items that require extra shipping This may include large trees or long items like hooks. |
£8.99 |
Express Delivery
Available in England, Wales & Lower areas of Scotland. Express orders are typically dispatched on the same day (if ordered before our cut off time of 8am) on an overnight delivery. Your delivery date will be shown during the checkout.
Excludes bank holidays, some scottish deliveries may take longer than 24 hours to deliver
| Order Value | Delivery Charge |
|---|---|
| Orders under £80 | £10.98 |
| Orders under £180 | £9.00 |
| Order over £180 | Free |
Saturday Delivery
Our saturday delivery service is only available in England & Wales. We can also only offer saturday delivery for orders delivered by courier. For large orders and those delivered by pallet we offer saturday deliveries by quotation only.
Typically Saturday deliveries happen between the hours of 8am and 12noon. Please note that saturday deliveries are not guaranteed to arrive on that day and subject to service capacity at the local depot.
| Order Value | Delivery Charge |
|---|---|
| Less than £216 | £14.99 |
| More than £216 | Saturday Delivery Unavailable |
UK Islands & European
| Destination | Price | Basket Value |
|---|---|---|
| Northern Ireland | £9.95 | Per £200 Basket Value |
| UK Offshore Islands | £9.95 | Per £200 Basket Value |
| Channel Islands | £9.95 | Per £200 Basket Value |
| Scottish Highlands | £9.95 | Per £200 Basket Value |
| Ireland | £9.95 | Per £200 Basket Value |
| France, Germany, Netherlands, Luxembourg, Belgium | £9.95 | Per £200 Basket Value |
| Denmark, Austria | £11.99 | Per £200 Basket Value |
| Italy, Czech Republic, Slokavia, Spain | £15.95 | Per £200 Basket Value |
| Finland, Hungary, Poland, Slovenia, Sweden, Estonia, Portugal, Bulgaria | £24.99 | Per £200 Basket Value |
| Latvia, Romania, Crotia, Lithuania, Greece | £36.00 | Per £200 Basket Value |
Worldwide Delivery
We can ship to a select number of European & International locations on our regular rates shown above. All other countries we can provide custom quotes for however we cannot do this until we know the contents and value of your order. Please contact our offices to arrange this.
Shipping of Glass Items
If you are ordering glass items for an event please ensure that you have left plenty of time to get the goods to you. Due to the fragile nature of these items, it is inevitable that breakages will occasionally occur during transit.
We are always happy to replace damaged items free of charge, but you must ensure that you give us reasonable chance to do this.
Signing for your order
All deliveries will require a signature. You should check that you have received the correct number of parcels before signing for the order.
If you are missing parcels only sign for the ones that you have received. If the boxes appear damaged in anyway you should sign for them as damaged or refuse them.
